- Do our customers see FieldScroll?
- Your brand leads the app, the dashboard, reports, and email. The platform provider appears only in required legal notices, such as the privacy policy and terms linked from the sign-in screen. FieldScroll operates the platform behind the scenes.
- What if our workflow doesn't pan out?
- The Launch tier covers one production solution line per year. If pilot feedback shows the first workflow is the wrong starting point, we can re-scope within the same partnership, as long as the replacement fits the same Launch-tier footprint. The goal is not shelfware; it is one focused workflow your customers can actually use.
- Who owns the customer data?
- You do, including end-user submissions, attached media, and exports. FieldScroll runs as a processor under your terms. If you leave the program, you get full data exports and we delete our copies on a documented schedule.
- Can we leave the program?
- Yes. The contract will define termination, export, and transition terms. At minimum, partners receive a complete export of their customer data and attached media. Partner-specific integration work can be documented and handed off where appropriate, while FieldScroll retains ownership of the core platform. Data deletion follows a documented schedule that accounts for backups, logs, and legal retention requirements.