- How does a record move from the field to a customer or a system?
- A field user opens a form — by search or by scanning a QR code — and captures data, photos, signatures, and location offline. The record syncs to the web dashboard for search, filtering, and review. If it needs a second visit, dispatch checks it out to one field user for a locked, offline follow-up. On submission, webhooks fire and any wired report renders and delivers to its email, webhook, Box, and Google Drive destinations, each retried on its own with a visible status.
- What can the API and the MCP server do?
- The REST API covers organizations, users, forms, records, data sources, webhooks, reports, publishing, and assignments, with OpenAPI and Postman resources. The MCP server lets scoped AI tools search the documentation, inspect form schemas and records, check whether a report was delivered, and — only with write scopes on the key — create records, forms, and webhook subscriptions. There is deliberately no MCP tool to merge a report, because a merge sends real email.
- What works offline?
- Forms, drafts, photos, signatures, location, and the reference data a form's lookups need. Dispatched records arrive with their media and can be finished without a connection. Everything syncs when the device reconnects.
- What is available now, and what is scoped separately?
- Everything on this page is shipped and documented. Custom integrations, custom development, data migration, custom document libraries, an end-customer support desk, 24/7 support or a custom SLA, heavy compliance review, and private or customer-hosted deployment are quoted separately. Word or Excel report output does not exist.