Instance settings shape how your workspace looks and how it sends email.
They apply across every organization. Open them in the dashboard at
/instance-settings — only instance owners can view or edit the page.
Every field is optional. A blank field falls back to the default configured when your workspace was provisioned, so a fresh workspace works before you change anything. A value you save overrides that default.
Branding
| Field | What it does |
|---|---|
| App name | The product name shown to your users |
| Support email | The address users reach you at (see below) |
| Primary color | Main brand color, as a hex value like #1A6BEA |
| Logo | Wide brand image, uploaded to the dashboard |
| Icon | Small square mark rendered inside the app |
Logo and icon uploads accept PNG, JPEG, or WebP up to 3 MB. SVG is not accepted: branding images are served from a public address, and an SVG file can carry code, so we keep that file type out of the bucket. A short app name and secondary and accent colors are part of the same settings and can be set through the API.
Saving stores the values right away. In the dashboard they apply on the next page load, including the pages people see before they sign in — the sign-in page, the invitation page, and the password-reset pages all show your app name, logo, and colors, and the browser tab shows your icon and name. Someone who has never signed in sees your brand, not ours.
One honest limit remains. The home-screen app icon and splash screen on iOS and Android are built into the mobile app itself, along with the support address on its Support screen, so changing those requires a new app build — contact support to arrange one.
Where the support email surfaces
- The footer of transactional emails (invitations, password resets) adds a "Questions? Reach us at …" line. If no support email is set, the line is omitted.
- The Support screen in the mobile app also shows a support address and opens the user's mail app when tapped — but that address is part of the app build's configuration, not this setting. To change it, contact support to arrange a new build.
Email sending
Invitation and password emails go out over SMTP, configured on this page: host, port, username, password, plus a sender identity (from address and from name). The SMTP password is written to an encrypted vault and never shown again — the page only indicates that one is set. Blank fields fall back to the workspace defaults, so email keeps working until you deliberately change the configuration.
The email pipeline also supports Resend at the platform level, but switching a workspace to it is not yet available on this page — contact support if you need it.
Media storage visibility
Controls how media uploads (photos, signatures, attachments, video) are made readable to the dashboard and to webhook receivers. Private is the default and the safer choice. Switch to public only if a downstream system needs durable URLs that work without signing.
Owners
The page ends with a read-only list of instance owners and each organization's admin. Granting, revoking, or transferring ownership is not available in the dashboard yet — contact support to change owners.